Profile
Many years of experience in Business / Technology Management, Inside Sales and Customer Service, providing the hands-on skills required to sell, support and manage successful business ventures and services.

Education
Bachelor of Applied Science (Electrical Engineering)   University Of Toronto
Career Skills
  • Information Technology Sales
  • Customer Service Expertise
  • Business To Business Sales
  • Business To Client Sales
  • Sales Presentations / Proposals
  • Staff Training and Supervision
  • Team Facilitation / Training
  • Project Management Expertise
  • Business Process Analysis / Design
  • Engineering / Manufacturing Systems
  • Systems Analysis / Design
  • eBusiness Strategies / Systems
  • HTML, PHP, CSS, Java Script
  • MSOffice, MSAccess and mySQL
  • Windows XP, Windows Vista
  • Multi-Media Website Construction
  • Goldmine, Maximizer, SAP, Salesforce CRM Expertise
Career Experience
OWEN MEDIA PARTNERS
   Account Manager / Marketing Specialist
Current
  • Customer service support and inside sales of Financial Post DataGroup financial services publications
  • Regional account management for the Profile Canada (Client Testimonial), MacRAE's Blue Book and Canadian Trade Index industrial / marketing databases plus custom marketing list (FAX, Mail, Phone) sales (Client Testimonial)
  • Supervised operations of the Data & Directory sales team and provided ongoing system administration, project planning, data migration and staff training for the Salesforce.com implementation program
  • Designed and executed email, FAX, and telemarketing campaigns along with production of all related marketing materials and website support / maintenance
MILLENNIUM RESEARCH CANADA (Sole Proprietor)
   Freelance Webmaster
 
  • Design, construction and support of websites for small businesses, organizations and entertainers (My Card)
SHRED-IT CANADA
   Customer Service Analyst
2006
  • Telephone support for Shred-it Canada's CRM and Records Management applications to internal and external users
  • User administration and general system configuration
SHRED-IT CANADA
   Inside Sales Representative / Team Leader
2004 - 2006
  • Telephone sales of Shred-it Canada’s document destruction and storage services to business clients
  • Supervised staff of 15 associates while as Team Leader
 
GEMMA COMMUNICATIONS
   Inside Sales Representative
2003
  • Outbound telephone sales of credit card services and inbound credit card customer service / activation
TECHNION CANADA
  Inside Sales Representative
2002
  • Outbound telephone sales of AT&T long distance services to home consumers
VISION SYSTEMS INTERNATIONAL
   Inside Sales Representative / Account Manager
1997 - 2001
  • Telephone sales of IT consulting services and creation of strategic client proposals for business clients
  • Customer service support for all client billing and service related issues and general business / project management
BOMBARDIER AEROSPACE GROUP
   Engineering Systems Supervisor
1995 - 1996
  • Managed staff of developers responsible for CAD/CAM, PDM and CAE applications
NORTHERN TELECOM, N.A. HEADQUARTERS 
   Manufacturing Systems Supervisor

1992 - 1995

  • Managed staff of manufacturing systems developers
  • Generated major business cases supporting computing investments
NORTHERN TELECOM, PUBLIC NETWORKS GROUP 
   Finance & HR Systems Supervisor

1990 - 1992

  • Managed staff of support analysts responsible for finance and human resource applications
NORTHERN TELECOM, SWITCHING DIVISION 
   Manufacturing Engineering & Information Technology 

1979 - 1989

  • Various assignments of progressive responsibility in manufacturing operations support and IT solution development and support
Click To Download Resume (PBG_Resume.doc)

Paul B. Goldsmith
1410 Harmsworth Sq.
Oakville, ON
L8H 3E7
(905) 338-2475

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